RevoRecord

Never miss a moment with RevoRecord, the complete call capture solution for businesses of all sizes.

Key Features

Intuitive user interface

Allows calls to be rapidly located and replayed

Recording tags

Enhance recordings with notes and tags

i

Full audit trail

Keep track of access, replays and exports

Export to file

Export recordings for review and training

U

Flexible search criteria

Stored recordings can be quickly located

Quality management integration

Part of the wider RevoWFO product suite

Business Benefits

Total recall

With RevoRecord, your customers have a complete log of every call and every transaction, proviidng an accessible archive of recordings for auditing and operational purposes.

Speedy resolution

Streamlined search and retrieval of recordings takes the busywork out of dispute resolution, enabling your customers to resolve issues faster and enhance business process and efficiency.aff can stay connected.

Maximum compatibility

RevoRecord is compatible with the majority of telephone systems, both current and future, including the latest IP-based platforms.

Complete integration

Extend and enhance your contact centre offering with interaction recording, workforce management and analytics, all seamlessly integrated with RevoRecord. Capture and collate more than just calls for total agent visibility.

RevoRecord – part of the RevoWFO contact centre suite

The concept of moving contact centre applications to the cloud is not new, and many suppliers have introduced hosted services which they claim offer the power of premise-based solutions without the infrastructure and support costs. However, early adopters often discover that suppliers cannot meet these claims and must compromise on their requirements as these cloud solutions do not meet all their needs.

RevolutionCloud eliminates the limitations of these early systems. It provides a more cost effective way to acquire standalone contact centre applications from the world’s leading technology suppliers, regardless of the equipment currently used. Users can easily scale up and down without capital expenditure, with superior quality of service and uptime, strict SLAs and the best in enterprise technology.

RevoRecord is part of RevoWFO – a full reporting suite, including wallboards, interaction recording and performance management, enabling organisations to closely and accurately monitor agent activities and ensure the highest level of customer service is delivered at all times.

Empower your customers to build a rich archive of interactions with RevoRecord.